Again, I'd like to offer my apologies for the frustration and inconvenience this has caused. Plus, when you need help, you will show up as a Premium customer and will receive direct customer support from our support team. Once you follow the setup email steps, you will have access to that lifetime license key on the new email address and you don't have to worry about the old email anymore. I've gone ahead and changed that to the email address you wrote into the support team with and sent an account setup email. I also found your account on the old email address. So if you see the Four virus pop-up message on Android or iOS device don’t get alarmed as the hijacker is trying to make you believe that your system is infected with a virus and you need to repair your system by clicking on the Repair button. Next, head over to Control Panel > Programs > Programs and Features and uninstall Wintun. You'll be able to activate it again without any issues. After uninstalling Malwarebytes Premium, do not reinstall immediately, when prompted decline the installer. I've taken action from my side and have deactivated the license key from the system as you requested in the support ticket. As our company moved over to a different (account-based) system, something must have gone wrong in the process. Malwarebytes offers free versions to scan and clean viruses and malware from your devices. Do not attempt to start Malwarebytes manually. Free antivirus can be a good starting point to protect your devices. The installer should launch automatically. Reboot the system immediately when the installer requests a restart. Run the installer locally on your device and not from a network drive. I did a little digging and I found your ticket and your license key. If you cannot disable any of the above, download and run the Malwarebytes for Windows version 4 offline installer. Install to the standard location of C:Program FilesAudacity if you have 32-bit Windows 7 or C:Program Files (x86)Audacity if you have 64-bit Windows 7 (so if you were installing to a non-standard location, change the installation location in the installer). I'm the Community Relations Manager at Malwarebytes and I'm very sorry you had this experience with our support. Do not click green download buttons or you may harm your computer. Thanks a lot for taking the time to leave us your review.
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